Universal Call Center Representative

Universal Call Center Representative
In San Diego, California 92121

Job Description

Workway BancForce is a professional staffing firm created specifically to service the hiring needs of banks, credit unions, mortgage, and related financial services firms. We are looking for a Universal Call Center Representative responsible for processing financial transactions and answering member account and service inquiries over the telephone.  

Your specific duties will include:

  • Provide prompt, accurate, concise and courteous responses to member inquiries relating to consumer loans and other financial transactions. 
  • Provide quality service at every encounter (Shopper Reports/Call Observations). 
  • Take initiative to identify problems and deliver recommendations and solutions. 
  • Communicate suspected member account abuse including potential red flags, elder abuse, or regulatory issues.

Specific qualifications for the position include

  • 1 -2 years related experience and/or training required.
  • Required background in customer service and sales. 
  • Must be able to multi-task, function in a fast paced environment and be detail oriented. 

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway BancForce can help you to put your best foot forward. Contact us today! 

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Melissa Decker
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619-278-0012