Quality Control Service Analyst

Quality Control Service Analyst
In Aliso Viejo, California 92656

Job Description

Workway is a professional staffing firm, working with organizations across the country to place exceptional candidates. We are looking for a Quality Control Service Analyst responsible for for scheduling and conducting monthly and quarterly audits to ensure CMS Servicing business unit is in compliance with all internal policy & procedures; adherence to federal, state, local and governmental regulatory requirements; and investor/product specific guidelines adherence.  

Your specific duties will include:

  • Utilizing QC software and a multitude of business unit specific systems of record, conduct monthly/quarterly audits for various aspects of loan servicing, including but not limited to loan level detail review, documentation retrieval, back-up audit file creation and audit exception documentation
  • Conduct audits accurately and in accordance with established audit timelines and standards
  • Participate in monthly compliance meetings, as deemed necessary by management
  • Assist in the exception/dispute review process

Specific qualifications for the position include

  • We would need Mortgage/loan industry servicing experience for this position (3+ yrs).   
  • Audit experience a plus with knowledge of BK & Claims processes an additional plus. 
  • Good communication skills (both verbal and written) a must.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today! 

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Cydney McFarlan
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