ESC - CSR
In ATLANTA, Georgia 30339
Workway is a professional staffing firm, working with organizations across the country to place exceptional candidates. We are looking for a ESC - CSR responsible for addressing employee and manager inquiries and requests that are received via phone, email, or other channels.
Your specific duties will include:
- Process updates to the employee’s record ensuring accurate documentation for all transactions
- Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD’s)
- Performs daily review of open case queues to ensure inquiries/requests are being assigned, resolved and closed properly and in a timely manner.
Specific qualifications for the position include:
- 1-2 years prior relevant experience in a call center or service center environment
- Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
- Attentive listening skills that enable asking of probing questions to aid them in problem- solving and issue escalation
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!