ESC - CSR

ESC - CSR
In ATLANTA, Georgia 30339

Job Description

Workway is a professional staffing firm, working with organizations across the country to place exceptional candidates. We are looking for a ESC - CSR responsible for addressing employee and manager inquiries and requests that are received via phone, email, or other channels.  

Your specific duties will include:

  • Process updates to the employee’s record ensuring accurate documentation for all transactions 
  • Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD’s) 
  • Performs daily review of open case queues to ensure inquiries/requests are being assigned, resolved and closed properly and in a timely manner. 

Specific qualifications for the position include

  • 1-2 years prior relevant experience in a call center or service center environment
  • Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
  • Attentive listening skills that enable asking of probing questions to aid them in problem- solving and issue escalation

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today! 

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Abhijeet Pathak
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703-889-6814