Disputes Specialist II
In Symmes Township , Ohio 45249
Workway is a professional staffing firm, working with organizations across the country to place exceptional candidates. We are looking for a Disputes Specialist II responsible to follows departmental policies and procedures, particularly in regard to customer confidentiality. Researches routine and non-routine problems ensuring a satisfactory resolution.
Your specific duties will include:
- Under moderate supervision, investigates and processes incoming customer and Vantiv financial institutions credit card disputes.
- Provides quality customer service to external as well as internal customers.
- Investigates complex Vantiv customer and/or financial institution incoming credit card disputes and/or calls by applying the Visa/MasterCard regulations to resolve.
- Adjusts accounts when necessary. This includes waiving finance charges, late charges related to chargebacks or fees for Vantiv financial institutions.
Specific qualifications for the position include:
- HS Diploma/GED or equivalent preferred.
- Requires 2-4 years of relevant work experience.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!