Bilingual Customer Service Representative

Bilingual Customer Service Representative
In Dallas, Texas 75254

Job Description

Bilingual Customer Service Representative

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. We work with national, regional and local clients across a variety of market sectors. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Let Workway open the door for you!

Job Responsibilities 

Currently, we are seeking a highly motivated Bilingual Customer Service Representative in Dallas, TX. Our client provides an array of real estate and financial services nationwide including lender solutions, real estate investments, loss mitigation services, and government services.

Your specific duties in this role will include: 

  • Handle high volume of inbound calls in call center environment
  • Answer customer's questions regarding the status of their default and resolve matters efficiently and professionally
  • Document all contacts, actions, and responses in company database and multiple client systems
  • Route calls and email to appropriate department and/or employee
  • Perform other duties as assigned

Job Requirements 

Specific qualifications for the Bilingual Customer Service Representative position include: 

  • Fluent in speaking Spanish/English
  • 3 plus years of Mortgage Call Center experience, must have a solid work history
  • High School Diploma
  • Ability to communicate extremely effectively, both verbally and written
  • Strong analytical and problem-solving skills
  • Ability to be detailed oriented and multi-task
  • Basic knowledge of MS Word, Outlook and Excel 


Benefits 

As an employee with Workway, you will be working through an established staffing agency with the networking power of a national organization and the personalized family feel of a smaller firm. You will be assigned a dedicated recruiter who will provide you with assistance in crafting an effective resume, preparing for interviews and searching for jobs outside of our organization. 

Employment with Workway, Inc. also comes with some exciting benefits:  medical coverage, life insurance (with medical plan enrollment), direct deposit, weekly pay, and paid sick time (CA employees only).  Further details regarding these benefits can be provided by your recruiter.

Let Workway help you to build a better career!
Apply now!

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