Analyst, Universale Servicing I

Analyst, Universale Servicing I
In Newport Beach , California 92660

Job Description

Workway is a professional staffing firm, working with organizations across the country to place exceptional candidates. We are looking for a Analyst, Universale Servicing I responsible for supporting Servicing Support Teams by processing requests received via multiple channels.

  Your specific duties will include:

  • Process a variety of service support tasks including payment processing operational functions, back office work, service requests, account management, managing escalated customer issues, etc.
  • Handle general incoming calls, perform follow up calls and respond to emails received. Respond and service customer inquiries to provide respectful, knowledgeable, helpful, and convenient service for customers for all aspects of automotive finance for Retail contract and Lease products.
  • Comply with HCAs operating policies and procedures as well as the company’s Zero Tolerance Policy with regard to information safeguards, ethics and harassment.
  • Cross train as requested to enhance department efficiencies and personal development

Specific qualifications for the position include

  • High School diploma or equivelent required.
  • 1-3 years of customer service/call center experience.
  • Strong customer service and telephone skills.
  • Need Both Bilingual English/Korean & English.        

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today! 

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